Mentions

Privacy Policy

How AITrack collects, uses and protects your personal data.

Last updated: November 2026

This Privacy Policy describes how AITrack (“we”, “us”, “our”, the “Platform”) collects, processes and protects personal information when you use the AITrack platform or its market research tools. By accessing the Platform you agree to the practices described in this policy.

1. Information We Collect

1.1 Information you provide directly

Full name and email address when you register
Phone number for account verification
Communication preferences and support enquiries

1.2 Information collected automatically

IP address and approximate geographic location
Browser type, operating system and device identifiers
Pages visited, time on site and referring URL
Cookies and similar tracking technologies (see Section 7)

2. How We Use Your Information

We use the information we collect to:

Create and manage your AITrack account
Operate the research tool and send you account, security and support messages
Send you platform updates, security alerts and support responses
Improve platform performance and personalise your experience
Comply with applicable legal and regulatory obligations
Prevent fraud and protect the security of the Platform

3. Legal Basis for Processing (UK/EEA Users)

For users in the United Kingdom or European Economic Area, we process personal data under the following legal bases:

Contract performance — processing necessary to provide the Platform services you signed up for
Legitimate interests — improving the Platform, preventing fraud, and communicating relevant updates
Consent — where you have opted in to marketing communications
Legal obligation — where processing is required by applicable law

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

Account and CRM providers — to create and manage your AITrack account
Service providers — hosting, analytics, email delivery and fraud prevention vendors who process data strictly on our behalf
Legal authorities — when required by law, court order or to protect the rights and safety of users

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. If you request account deletion, we will erase your data within 30 days except where retention is required for legal or regulatory purposes.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request erasure of your data (“right to be forgotten”)
Object to or restrict certain processing activities
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with a supervisory authority (e.g. the UK ICO)

To exercise any of these rights, contact us at info@aitrack.com.

7. Cookies

AITrack uses cookies and similar technologies to operate the Platform and analyse usage. You can manage cookie preferences through your browser settings or our Cookie Policy page. Disabling certain cookies may affect Platform functionality.

8. Security

We use 256-bit SSL encryption on all data transmissions, two-factor authentication, and industry-standard security protocols to protect your information. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but we work continuously to minimise risk.

9. International Transfers

Your data may be transferred to and processed in countries outside your own. Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection law, including standard contractual clauses where required.

10. Children

AITrack is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify registered users of material changes by email or platform notification. The “Last updated” date at the top of this page reflects the most recent revision.

12. Contact

For any privacy-related questions, please visit info@aitrack.com. You may also write to our data protection team at the address provided there.

← Return to AITrack home

Privacy · Terms · Disclaimer · Cookies